I love Thanksgiving, not just for the turkey and cranberry sauce, but because someone’s got to pull for the underdog. I feel for Thanksgiving as every year it seems to get lost in the shadow of “Black Friday” and the crazy shopping mania in preparation for the looming Christmas holiday. In protest I refuse to set foot in any store the day after the Thanksgiving feast no matter how great the deals are.
And so, in the spirit of tomorrow’s holiday I’d like to say thank you to all Trulia-users who have taken the time to send us a question, comment, or suggestion. And as we will pass around the gravy boat tomorrow, I wanted to pass along some common customer service questions that we receive from our broker and agent partners.
How can I get my listings on Trulia?
There are two ways to get your listings on Trulia. The most reliable method is to prepare and submit a listings data feed of your own listings – your web host may be able to help you do this. Alternatively, if you can not prepare a data feed, you can submit your web site address for crawling by the Trulia search engine. We do not obtain listing data from the MLS. See this page to review your options.
What is a feed?
A feed is an XML document that is hosted on a web-server. If you don’t have knowledge of HTML code you will probably need to ask your web host to create and host the feed for you. On this page, you can see an example of what a feed looks like under ‘Trulia Feed Specifications’ and find the Listings Data Feed Submission Form.
How can I brand my listing with my logo or have my listing display as a featured listing?
This logo branding, as you can see for example on this results page, is one of the advertising products that helps us pay our bills. If you are interested in learning more about our existing products, or if you want us to contact you as we roll our new advertising products, complete the Advertising Opportunities for Broker and Other Businesses form found here.
What should I do if I notice a listing that displays incorrect information?
You can easily report a listing error to us. When you are looking at a listing on Trulia you will see a box titled ‘Next Steps’ in the middle of the page. Select the link within the box that says ‘Something wrong with this listing?’ Simply tell us what’s wrong with the listing and click ‘Send.’ This message will be sent directly to our engineers so they can troubleshoot the issue.
Your feedback is essential to help drive our development so keep it coming. Sending us your input is easy. Just complete our feedback form. Of course if you prefer to have a non-virtual conversation, you can always pick up the phone and call us at 866-7-TRULIA (866-787-8542). We want to be included among those delightfully smart things you’re thankful for, but we need your help to get there.
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November 27th, 2006 at 8:44 am
Just discovered the Trulia Search. Fast, easy, Brilliant! Thanks, Mrs. Fernandez.
December 5th, 2006 at 4:58 pm
I notice that you say you don’t crawl or scrape the MLS. Do you all have any intentions on setting up agreements with MLS groups?? If so, please contact me. I am a Board Member on a new regional MLS in Western Arizona. Thanks.
March 3rd, 2007 at 12:55 pm
Why doesn’t Trulia offer a form online where one can fill in the required information to be listed, and it genertes and XML file that you need.
You are missing many independent companies, builders and individuals who cannot deal with the archae language of programming an XML feed.
I can’t image this is so difficult, and it would be a huge benefit to Trulia.